FAQ

📌 Duka La Likes – Frequently Asked Questions (FAQs)

• 1. How do I place an order?
• Login to your account.
• Click on New Order.
• Select your service (TikTok, Facebook, Instagram, etc.).
• Enter the required details (e.g., link or username).
• Click Submit Order. ✅
• 2. How long does delivery take?
• Most orders start within 5–15 minutes.
• Completion time depends on the package and service speed.
• Some services may take a few hours or days (check the service description).
• 3. What if my followers/likes drop?
• We offer refill guarantee on services marked with “Refill.”
• If you notice a drop, open a support ticket and provide the order ID.
• 4. What payment methods do you accept?
• M-PESA Till Number: 8739594 (Duka La Likes)
• More payment options (like cards, PayPal, or crypto) may be available soon.
• 5. Can I get a refund?
• Refunds are added back to your panel balance (not cash withdrawal).
• Refunds are only issued for incomplete or failed orders.
• 6. Do you need my password?
• 🚫 No! We will never ask for your password.
• All services only require your profile/page/post link.
• 7. How do I contact support?
• Go to the Support section in your account.
• Or reach us via:
• 🟢 WhatsApp Channel (for updates & deals)
• 📩 Support tickets (for order issues).
• 8. Can I resell your services?
• ✅ Yes! Many of our clients use our panel to resell to their own customers.
• Just add funds, place orders, and set your own prices.
• 9. Why is my order taking longer than usual?
• The service might be marked as Slow or Under Maintenance.
• Always check Service Status or notifications before ordering.
• 10. How do discounts work?
• We run seasonal discounts (like the current 10%).
• Discounts apply automatically when you place your order.